Design Thinking comes from a human-centred approach to change. It believes that people can think for themselves, be creative and take charge if the conditions are in place for them to have the autonomy to move things forward.
Fiona has been working with Design Thinking for many years and has consistently found that it delivers positive outcomes and higher levels of engagement than traditional problem solving methodologies, especially around the process of Empathy Journeys and Practical Prototyping. It provides quick and cheap ways of testing and learning, inviting us to fail fast and learn quick.
Design Thinking – including 2D, 3D and 4D
The Design Thinking process complements thinking around Appreciative Inquiry, Problem Solving and Process Improvement/Improvement Science and provides a framework that ensures that the design, testing and implementation of change/improvement is human centred and begins and ends with empathy for the people who use services.
In this thinking the work is to look at how change activists can have generative conversations that gather stories and insights from all parts of the system. This will include gathering stories and insights from where things are working really well, not well at all and in the middle – a full spectrum.
The question is: ‘How do we develop people to take that information and creatively iterate and prototype, before they move to testing the change through improvement methods such as the PDSA cycle?’
The programme will support people to use Design Thinking, undergoing deep empathy journeys with people who use services and taking creative steps to iterate real game changing ideas.
Here some Design Thinking Stories from Fiona’s time at Fiona MacNeill Associates.
Useful for
- Using as a framework to create change
- Combining many of the resources that are in the Blue Box
- Engaging teams and people who use services in co-creating the future of products or services
Helpful additional information
These two short films look at prototyping in different ways
These are useful additional resources.
Additional Resources: Design Thinking – including 2D, 3D and 4D